Keeping you relaxed and happy is our number one priority! 

Return Policy Guidelines 

Returns are simple – if you are not satisfied with your purchase, you may return the item to us within 10 days of receipt of your order for a prompt exchange or refund. Before returning the item, please email  je@oylacigars.com and let us know what and why you are returning the item. Please include applicable pictures of the items that you wish to return.

The following issues make your purchase eligible for return and refund: 

• You receive defective merchandise. 
• Wrong item shipped due to our error. 
• Merchandise was damaged in transit.

Standard Shipping Policies:

Must be 21 years or older to order. We ship to all states within the U.S. There will be times when we will not be able to provide certain items due to circumstances beyond our control. We reserve the right to limit amounts and quantities of any order. Exchanges may not always be possible as our production is a fixed and limited batch each year.

Shipping Charges and Delivery Schedule

Shipping within the U.S. is FREE! Premium cigars are perishable goods and require controlled humidity and temperature conditions so it is vital that we deliver to you, the fastest way possible. This is why we have partnered with USPS and a 2-day delivery is guaranteed. For the best experience, we recommend placing the cigars in a humidor for 2-4 days to rehydrate from the travel.

Shipping outside of the USA

Currently we only ship to cigar enthusiasts within the USA.